Refund policy

At Details, we strive to be your preferred fragrance destination. Our return and exchange policy does not apply to opened perfumes; please only try the fragrance using the provided sample. We are committed to providing our customers with an exceptional shopping experience, from order placement to product delivery and after-sales service.

Therefore, we will address the most frequently asked questions regarding our exchange and return policies:

Q: Which shipping companies does Details work with?

At Details, we work with several shipping companies, such as DHL and Aramex.

Q: Is international shipping available?

We offer international shipping to our customers in the Gulf region for a fixed fee, which is calculated based on your country.

Q: Can I return a product?

Yes, at Details, we believe that tastes vary. Therefore, you can try the fragrance, and if you don't like it, you can easily return it by submitting a return request. Regarding offers that include more than one fragrance, partial returns are not eligible, and return shipping fees are free.

Q: How long is the return period?

The return period is 14 days from the date of receipt, provided the original product is unopened and tested using the sample included with the perfume.

Q: How do I get a refund?

The refund will be processed after we receive the product and verify its condition. The funds will then be transferred to your account. This process takes approximately 7 business days.

You can submit your request via WhatsApp at +965 90057008.

We appreciate your trust.