Privacy policy
Details Perfumes operates this store and website, including all related information, content, features, tools, products, and services, to provide you, as a customer, with a curated shopping experience (the Services). Details Perfumes is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, purchase, or otherwise transact through the Services, or when you otherwise communicate with us. In the event of any conflict between the Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Policy and understand how your information is collected, used, and disclosed as described herein.
Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot be used to identify you or reasonably linked to you.
We may collect or process the following categories of personal information, including inferences drawn from it, depending on how you interact with the services, where you live, and as permitted or required by applicable law:
• Contact information: such as name, address, billing address, shipping address, phone number, and email address.
• Financial information: including credit and debit card numbers, financial account information, payment card details, financial account information, transaction details, payment methods, payment confirmations, and other payment details.
• Account information: such as username, password, security questions, preferences, and settings.
• Transaction information: including items you view, add to your shopping cart or wishlist, purchase, return, exchange, or cancel, and your past transactions.
• Contact information: including information you include in your communications with us, for example, when submitting a customer support request.
• Device information: such as information about your device, browser, or network connection, IP address, and other unique identifiers.
• Usage information: including information about your interaction with the services, and how and when you interact with or navigate within them.
Sources of Personal Information
We may collect personal information from the following sources:
• Directly from you: when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
• Automatically via the Services: including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
• From our service providers: when we engage them to enable certain technologies, and when they collect or process your personal information on our behalf.
• From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or the services you use, we may use your personal information for the following purposes:
Providing, Personalizing, and Improving Services
We use your personal information to provide services to you, including fulfilling our contract with you, processing payments, fulfilling orders, remembering your preferences and the items you are interested in, sending you account-related notifications, processing purchases, returns, exchanges, or other transactions, creating, managing, and maintaining your account, arranging shipping, facilitating returns and exchanges, enabling you to post reviews, and providing a personalized shopping experience, such as recommending products related to your purchases. This may include using your personal information to further improve and personalize our services.
Marketing and Advertising
We use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional messages via email, text message or regular mail, and displaying online advertisements for products or services on the Services or on other sites, including advertisements based on items you have previously purchased or added to your shopping cart and your other activities on the Services.
Security and Fraud Prevention
We use your personal information to verify your account, provide a secure payment and shopping experience, detect, investigate, or take action against fraudulent, illegal, unsafe, or harmful activities, protect public safety, and secure our services. If you choose to use the services and create an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or any other access details with anyone.
Communicating with You
We use your personal information to provide you with customer support, respond to your inquiries, offer efficient services, and maintain our business relationship with you.
Legal Reasons
We use your personal information to comply with applicable laws or to respond to ongoing legal proceedings, including requests from law enforcement or government agencies, to investigate or participate in potential or actual legal proceedings, or to enforce our terms or policies or investigate potential violations thereof.
How Personal Information Is Disclosure
Under certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy, including:
• With Shopify and other suppliers and service providers who perform services on our behalf (such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
• We use your information with business and marketing partners to provide you with marketing and advertising services. For example, we use Shopify to support personalized ads with third-party services based on your online activity with various merchants and websites. Our partners will use your information in accordance with their privacy notices. Depending on where you live, you may have the right to instruct us not to share your information to show you targeted advertising and marketing based on your online activity.
• We may also share certain information with third parties when you request, instruct, or consent to us doing so, such as when shipping products to you or through your use of social media tools or login integrations.
• With our affiliates or within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations, to enforce terms of service or policies, or to protect our services, rights, and the rights of our users or others.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you provide to the Services will be transferred to and shared with Shopify and third parties, which may be located in countries other than your country of residence, to provide and improve the Services for you. We also use some of Shopify's advanced features that integrate data derived from your interactions with our store, other merchants, and Shopify. In these cases, Shopify is responsible for processing your personal information, including responding to your requests regarding your rights. To learn more about how Shopify uses your personal information and your rights, you can visit Shopify's Consumer Privacy Policy. Depending on your location, you can exercise some of your rights through the Shopify Privacy Portal.
Third-Party Websites and Links
The Services may contain links to other websites or online platforms operated by third parties. If you follow these links, please review their privacy and security policies and terms of service. We are not responsible for the privacy or security of those websites or the accuracy or completeness of the information on them. Information you share in public or semi-public spaces may be visible to other users without restriction. Our inclusion of these links does not necessarily imply endorsement of the content or the owners of those platforms.
Children's Data
The services are not intended for use by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are the parent of a child who has provided us with their personal information, you can contact us to request its deletion. As of the effective date of this policy, we are not aware that we "share" or "sell" personal information of individuals under the age of 16 as defined in applicable laws.
Information Security and Retention
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "absolute security." Information you send to us may not be secure in transit. We recommend against using insecure channels to send sensitive or confidential information.
How long we retain your personal information depends on various factors, such as the need to maintain your account, provide services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.
Your rights and choices
Depending on where you live, you may have some or all of the following rights regarding your personal information. Please note that these rights are not absolute and may only apply in certain circumstances:
• Right to Access/Knowledge: Request access to the personal information we hold about you.
• Right to Erasure: Request the deletion of the personal information we hold about you.
• Right to Correction: Request the correction of inaccurate information.
• Right to Portability: Obtain a copy of your information and request its transfer to a third party under certain circumstances.
• Managing Communication Preferences: You can unsubscribe from promotional emails at any time using the unsubscribe option in our emails. We may still send you non-promotional emails related to your account or orders.
You can exercise these rights through the services or by contacting us using the contact details below. We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request, as required by law. You may appoint an authorized agent to submit requests on your behalf, provided you submit proof of authorization.
Complaints
If you have any complaints about how we process your personal information, please contact us. Depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.
International Transfers
We may transfer, store, and process your personal information outside your country of residence. If the transfer is outside the European Economic Area or the UK, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or their UK equivalent, unless the destination country offers an adequate level of protection.
Changes to the Privacy Policy
We may update this Privacy Policy from time to time. We will post the revised version on this website, update the "Last Updated" date, and provide notice as required by law.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us by phone or email:
